Refund Policy

Effective 6 October 2026

This policy explains how cancellations and refunds work for PunchMan subscriptions sold by TriNect LLC. It is part of our Terms of Service; if anything here seems to conflict with the Terms, the more customer‑friendly reading applies.

Short version: cancel online any time in Settings → Subscription. You keep everything until the end of the period you have paid for, and you are not charged again. We do not refund part months or part years, but we always refund billing mistakes.

1. Prices

PunchMan costs US$38.99 per active location, per month, or US$421.09 per location, per year when paid yearly. There are no setup fees and no per‑employee fees. Sales tax is added at checkout where the law requires it, and the checkout page shows the full amount before you pay.

2. Cancelling

The account owner can cancel online at any time in Settings → Subscription. You do not need to call or email us.
Cancelling takes effect at the end of the month or year you have already paid for. Everything keeps working until then and you are not charged again.
If you change your mind before that date, choose "Keep my subscription".
After the subscription ends your records are kept, and the account owner can still sign in to download them.

3. Free months and offers

If an offer gives you free months and asks for a card, the card is not charged during the free period. Cancel before it ends and you are never charged. The date the first charge will happen is shown in Settings → Subscription.

4. What we do not refund

The rest of a month or year you have already started, when you cancel or deactivate a location.
Unused time on a yearly plan.
Months covered by free credit from an offer or referral, which has no cash value.

This does not limit any refund you are entitled to by law.

5. What we always refund

Duplicate charges, or charges after a cancellation had already taken effect.
Charges for the wrong amount because of an error on our side.

6. How to ask for a refund

Email support@trinect.org from the account owner's email address. Tell us the company name and the charge date and amount, and we will review it and reply by email. Approved refunds go back to the original card; your bank may take several business days to show them.

7. Contact

TriNect LLC — New Jersey, United States
support@trinect.org · trinect.org